Best Practice
About Mace Plus
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Mace Plus' parent company, Mace, was conceived upon the notion of "a better way of doing business". This is a philosophy that holds true today for the whole Mace Group, including Mace Plus.
Delivering best practice and exploring opportunities for continuous improvement is still at the heart of everything we do. The Mace Group has developed and operated a best practice programme over many years which has been commonly held as one of the most comprehensive improvement systems within the construction sector. In Mace Plus we constantly try to make the best use of what we learn by sharing this knowledge and subsequently applying improved practices in our projects in an attempt to achieve excellence.
We aim to deliver greater organisational agility and adaptability, improved focus on personalised customer care and relationships, and improved efficiencies in ways of working.
We recognise that our wellbeing is strongly depended on our relationships with our people, teams and especially our clients; for this a comprehensive programme of customer experience reviews underpins our feedback processes and ensures both qualitative and quantitative criteria are used to measure and achieve our success. These provide a valuable insight into our performance and help us improve and grow along with our clients' needs.
Regular participation in independent reviews and awards, such as Investors in People (IIP) and achieving enviable place in the Sunday Times "100 Best Companies To Work For" year after year, provides further validation of our systems and people, compared with our competitors and being benchmarked against other industries.


